Warranty Statement
Unless otherwise stated in the individual product's manual, the following Warranty Policy will apply for Hollyland products sold on store.hollyland.com and purchased within North America (the USA and Canada).
LIMITED WARRANTY TERMS & WARRANTY PERIOD
The warranty period starts on the date of receipt as stated on your proof-of-purchase invoice. The product’s warranty expires at the end of the period indicated in the section below “Warranty Period”:
|
Product Category |
Product Model |
Main Components |
Warranty Period |
|
Video Transmission |
Mars M1 |
Wireless Monitor |
12 months |
|
|
|
Antenna |
12 months |
|
|
|
D-tap to DC 2.1mm Cable |
12 months |
|
|
Mars 300 Pro |
Transmitter |
12 months |
|
|
|
Receiver |
12 months |
|
|
|
Antenna |
12 months |
|
|
Mars 400S Pro |
Transmitter |
12 months |
|
|
|
Receiver |
12 months |
|
|
|
Antenna |
12 months |
|
|
|
DC Adapter |
12 months |
|
|
Mars 4K Pro |
Transmitter |
12 months |
|
|
|
Receiver |
12 months |
|
|
|
Antenna |
12 months |
|
|
|
DC Adapter |
12 months |
|
|
Cosmo C1 |
Transmitter |
12 months |
|
|
|
Receiver |
12 months |
|
|
|
Antenna |
12 months |
|
|
|
DC Adapter |
12 months |
|
|
SYSCOM 421S |
Transmitter |
24 months |
|
|
|
Receiver |
24 months |
|
|
|
Antenna |
12 months |
|
|
|
D-tap to DC Cable |
12 months |
|
|
|
DC Adapter |
12 months |
|
Wireless Microphone |
Lark 150 |
Transmitter |
12 months |
|
|
|
Receiver |
12 months |
|
|
|
Charging Case |
12 months |
|
|
|
Wired Lavalier Microphone |
12 months |
|
|
|
TRS to TRS Cable (For Camera) |
3 months |
|
|
|
TRS to TRRS Cable (For Phone) |
3 months |
|
|
Lark M1 |
Transmitter |
12 months |
|
|
|
Receiver |
12 months |
|
|
|
Charging Case |
12 months |
|
|
|
TRS to TRS Cable (For Camera) |
3 months |
|
|
|
TRS to TRRS Cable (For Phone) |
3 months |
|
|
Lark C1 |
Transmitter |
12 months |
|
|
|
Receiver |
12 months |
|
|
|
Charging Case |
12 months |
|
|
Lark Max |
Transmitter |
12 months |
|
|
|
Receiver |
12 months |
|
|
|
Charging Case |
12 months |
|
|
|
TRS to TRS Cable (For Camera) |
3 months |
|
|
|
TRS to TRRS Cable (For Phone) |
3 months |
|
Wireless Intercom |
Solidcom M1 |
Intercom Hub |
24 months |
|
|
|
Beltpack |
24 months |
|
|
|
Wired Intercom Headset |
12 months |
|
|
|
Hub DC Adapter |
12 months |
|
|
|
Charging Base |
12 months |
|
|
|
Charging Base DC Adapter |
12 months |
|
|
|
Antenna |
12 months |
|
|
|
Battery |
12 months |
|
|
Solidcom C1 |
Intercom Hub |
24 months |
|
|
|
Master Headset |
12 months |
|
|
|
Remote Headset |
12 months |
|
|
|
DC Adapter |
12 months |
|
|
|
Charging Base |
12 months |
|
|
|
Battery |
12 months |
|
|
Solidcom C1 Pro |
Intercom Hub |
24 months |
|
|
|
Master Headset |
12 months |
|
|
|
Remote Headset |
12 months |
|
|
|
DC Adapter |
12 months |
|
|
|
Charging Base |
12 months |
|
|
|
Battery |
12 months |
|
|
SYSCOM 1000T |
Intercom Hub |
12 months |
|
|
|
Beltpack |
12 months |
|
|
|
Wired Intercom Headset |
12 months |
|
|
|
Antenna |
12 months |
|
|
|
Gooseneck Microphone |
12 months |
|
|
Mars T1000 |
Intercom Hub |
12 months |
|
|
|
Beltpack |
12 months |
|
|
|
Wired Intercom Headset |
12 months |
|
|
|
Antenna |
12 months |
|
|
|
DC Adapter |
12 months |
|
Camera |
Arocam C2 |
Camera |
12 months |
|
|
|
Power Adapter |
12 months |
|
|
|
Remote Control |
12 months |
|
|
VenusLiv |
Camera |
12 months |
|
|
|
DC Adapter |
12 months |
If the warranty period required by local laws differs from our warranty period, the duration mandated by local laws shall prevail.
WARRANTY EXCLUSIONS
The Limited Warranty does not apply from:
-
Force Majeure Clause:
The warranty does not cover any damages or failures resulting from events beyond our reasonable control, including but not limited to natural disasters, acts of war, riots, strikes, or any other force majeure events. -
Improper Use Clause:
The warranty is void if the product has been subjected to improper installation, use, maintenance, repair, alteration, or any other action that is not in accordance with the provided instructions and guidelines. -
Unauthorized Modifications Clause:
The warranty does not cover any damages or malfunctions caused by unauthorized modifications or alterations made to the product, including but not limited to disassembling, repairing, or replacing any parts by individuals not authorized by the manufacturer. -
Exclusion of Normal Wear and Tear:
The warranty does not cover damages or failures that are considered normal wear and tear, including but not limited to scratches, dents, fading, or any other cosmetic deterioration that occurs over time with regular use. -
Third-Party Accessories or Software Clause:
The warranty does not cover any damages or malfunctions caused by the use of third-party accessories, software, or components that are not recommended or approved by the manufacturer. -
Negligence or Accidental Damage Clause:
The warranty does not cover damages or failures resulting from negligence, misuse, accidents, abuse, or any other actions or events that are not within the reasonable control of the manufacturer. -
Exclusion of Consequential or Incidental Damages:
The warranty does not cover any consequential or incidental damages arising from the use or inability to use the product, including but not limited to loss of data, loss of revenue, or any other indirect damages. -
Loss or Theft Clause:
The warranty does not cover any damages, losses, or theft of the product. The owner assumes all responsibility for the safekeeping and security of the product. In the event of loss or theft, it is recommended to report the incident to the appropriate authorities and explore insurance options for coverage.