Effective Date: [June 18, 2024]
Thank you for shopping at the Hollyland Store. Hollyland is committed to offering innovative products at a remarkable value. We encourage our customers to use all available product information resources on our website to make informed purchase decisions. This includes contacting store.us@hollyland.com or sending messages to our chatbox for pre-sale support.
14-Day Money Back Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) for a refund or exchange within [14] days of the delivery date.
Eligibility for Returns:
- Items must be in new, unused, and resalable condition with all original tags, packaging, and accessories.
- Custom or personalized items, digital downloads, and certain other items are not eligible for returns.
- Items purchased through third-party sellers or at retail locations are subject to the policies of those sellers.
Return Process:
- Contact our customer service team at store.us@hollyland.com to initiate the return process.
- Provide the order number, item details, and reason for the return.
- We will provide you with the return address and instructions for sending back the item.
- Package the item securely and send it back to us.
- After receiving the returned product, we will notify the customer of its receipt and proceed with the inspection to determine if the product meets the refund criteria.
Refund Policy:
- Full refunds will be issued for eligible returns within [14] days of delivery.
- Refunds for eligible returns will be processed within 7 working days from the date of receipt of the returned product.
- Refunds will be credited back to the original payment method used.
- Shipping and payment processing fees are non-refundable, except in cases of item defects or incorrect items shipped.
Exchange Policy:
- Exchanges are available for eligible items within [14] days of delivery.
- To exchange an item, follow the return process and specify that you would like an exchange.
- Shipping fees may apply for exchanges.
Product Issues and Warranty:
- Requests for repairs or replacements outside the 14-day return window will be handled under the terms of our [Warranty Policy].
- If the product you received has a quality issue, please contact us for repair or replacement according to our [Warranty Policy].
Got a question? Please don't hesitate to contact us.
Email: store.us@hollyland.com
Service number: 949-932-0648