| Continental United States | Other Regions of the U.S. | Canada |
|---|---|---|
| 1-3 working days | 3-5 working days | 3-7 working days |
Order Confirmation
Once an order is placed, please allow 1-2 business days to receive your order confirmation via email at store.us@hollyland.com. The order confirmation will include your order summary and the order confirmation number. Please allow 2 business days for your order to be shipped.
Order Tracking
Once your order ships, a shipment notification will be sent to you via email with the order tracking information. The email will originate from store.us@hollyland.com.
Package Dispatching
Orders received before UTC-8 12:00 p.m. will be shipped out within the same working day, otherwise it will be shipped out on the next working day.
Change of Shipping Address or Order Cancellation
Once an order has been created, it cannot be changed. If you need to cancel the order or request a shipping address change, please immediately contact us via email: store.us@hollyland.com.
Unsuccessful Delivery
Hollyland cannot be responsible for any order entered with incorrect address information. In the event that an order is delivered to an incorrect address, we cannot be held responsible for a refund or to replace an order entered with an incorrect address.
Hollyland store ships to the United States, Canada, EU members and more countries in the future. If you can't purchase on this site at the moment, please visit "where to buy" section on www.hollyland.com to find other authorized online stores all over the world or retailers at your location.
Disclaimer of Liability for Shipment:
1. Loss or Damage after Delivery: The merchant shall not be held liable for any loss or damage of the purchased goods that occurs after the successful delivery and confirmation of receipt at the delivery address provided by the customer. In particular, if the goods are stolen or lost after being duly delivered and left at the designated location, the merchant shall have no obligation to compensate for such losses.
2. Force Majeure: The merchant shall not be responsible for any failure or delay in fulfilling its obligations under this agreement due to events of force majeure, which include but are not limited to natural disasters (such as earthquakes, floods, hurricanes), wars, terrorist attacks, government regulations or actions, strikes, labor disputes, epidemics, and any other unforeseeable, unavoidable and insurmountable events beyond the reasonable control of the merchant.
3. Shipping Disclaimer: The merchant is not liable for any damage, loss, delay or other issues that occur during the shipping process, provided that the merchant has fulfilled its obligation to properly package and hand over the goods to the shipping carrier in accordance with industry standards. The shipping carrier shall be responsible for any losses or damages that occur during transit in accordance with their terms and conditions of service.
4. Recommendation for Purchase Protection: To minimize potential losses, we highly recommend that you select the "worry-free purchase" option when placing your order. This option may provide additional protection and support for your purchase, subject to the specific terms and conditions associated with it.
Please note that this is a general template and may need to be adjusted or customized based on specific legal requirements and the nature of your business. It is advisable to consult a legal professional to ensure compliance and adequacy of your disclaimer clauses.