Effective Date: [July 17, 2024]

Thank you for shopping at the Hollyland Store. Hollyland is committed to offering innovative products at a remarkable value. We encourage our customers to use all available product information resources on our website to make informed purchase decisions. This includes contacting store.us@hollyland.com or sending messages to our chatbox for pre-sale support.

30-Day Money Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) for a refund or exchange within [30] days of the delivery date.

Eligibility for Returns:

  • Items must be in new, unused, and resalable condition with all original tags, packaging, and accessories.
  • Custom or personalized items, digital downloads, and certain other items are not eligible for returns.
  • Items purchased through third-party sellers or at retail locations are subject to the policies of those sellers.

Return Process:

  1. Contact our customer service team at store.us@hollyland.com to initiate the return process.
  2. Provide the order number, item details, and reason for the return.
  3. We will provide you with the return address and instructions for sending back the item.
  4. Package the item securely and send it back to us.
  5. After receiving the returned product, we will notify the customer of its receipt and proceed with the inspection to determine if the product meets the refund criteria.

Refund Policy:

  • Full refunds will be issued for eligible returns within [30] days of delivery. 
  • Refunds for eligible returns will be processed within 7 working days from the date of receipt of the returned product.
  • Refunds will be credited back to the original payment method used.
  • Shipping and payment processing fees are non-refundable, except in cases of item defects or incorrect items shipped.

Exchange Policy:

  • Exchanges are available for eligible items within [30] days of delivery.
  • To exchange an item, follow the return process and specify that you would like an exchange.
  • Shipping fees may apply for exchanges.

Product Issues and Warranty:

  • Requests for repairs or replacements outside the 30-day return window will be handled under the terms of our [Warranty Policy].
  • If the product you received has a quality issue, please contact us for repair or replacement according to our [Warranty Policy].

Got a question? Please don't hesitate to contact us.

 Email: store.us@hollyland.com

    Service number: 949-932-0648